Oops... We couldn't verify your identity!

Trouble verifying your information? Follow these steps to verify further.

To verify your identity, you’ll need:

  • Smartphone with a camera and internet access.
  • Driver’s license, state ID, passport, or passport card. You can use Native American or Tribal documents as a form of evidence for identity verification.
  • Laptop or computer, if you don’t have a smartphone.

1. Sign in or create your ID.me account

To verify your identity using self-service:

  1. Click HERE, to begin Verify with ID.me.
  2. Sign in or create an ID.me account.
    • If you have an ID.me account, select Sign in with ID.me, then sign in to your account and complete MFA.
    • If you don’t have an ID.me account, select Create an ID.me account.
  3. Confirm your email address. For more information, visit Confirming your email address.
  4. Set up multi-factor authentication (MFA) to further protect your account. For step-by-step instructions for setting up MFA, select one of the following MFA methods:


2. Verify your identity

After you’re signed in to your ID.me account, verify your identity:

    1. Select the government ID you want to upload. Learn how to take photos of your documents.

      If you choose to take a photo with your mobile phone, enter your phone number. ID.me sends you a text message with a link to your mobile phone to take photos of your identity document. Select the link and follow the instructions.

    2. After submitting photos of your document, take a selfie.
      Note: You may be asked to take a video selfie.


    3. Follow the prompts to enter your information, including your Social Security number.
    4. Review and confirm all your information is accurate, then select Yes.
    5. Select Allow and continue to finish your identity verification process. This securely verifies your identity information.

You can now return to here and Sign In with ID.me.

Verifying on a video call

If you’re not able to verify your identity using self-service, you may be directed to meet with an ID.me Video Chat Agent on a video call.

Video Chat Agents are trained identity specialists employed by ID.me to help verify your identity. When verifying your identity on a video call, you may be asked to upload photos of your identity documents and show the physical copies to an ID.me Video Chat Agent.

You may need to show either two primary documents or one primary document and one secondary document and proof of a Social Security number. Your wait time for a Video Chat Agent may vary, but you can schedule a video call appointment at a time that’s convenient for you.

Note: If you do not live in the United States, you can verify your identity on a video call by selecting I don't live in the United States during the verification process, depending on which Treasury application you are trying to access.

After you’re verified

If you verified over a video call with a Video Chat Agent, follow these instructions to continue your application process:

  1. Come back to this page, scroll down and click Sign In
  2. Sign in with your ID.me account with your email address and password.
  3. Select Allow and continue to share your verified status with Farmer’s Fire Insurance Company.

You can now login to your ID.me account to view which organizations you have verified your identity for at any time.

Already have an account?

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